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FAQ

Becoming a member
Are the workouts covered by my health insurance?
Selected health insurers will partially reimburse for the Pregnant Workout (and on occasion Back in Shape). Be sure to check your insurance policy and/or contact your insurer for more information.
It's been a few months since I gave birth, which workout is suitable for me?
Even if it has been a while since giving birth we would always advise you to start with Back in Shape. Discuss with your trainer when it might be the right time to move on to Mpower.
I have received a code for a free trial workout. How can I use it?
In order to sign up for a free trial workout go to the registration form on our website. Once there you can enter the discount code at the personal info section.
I would like to train on flexible days, is that possible?
Although we strive to have fixed groups in order to provide the optimal workout, it is very possible to train in a flexible manner. We will give you a regular day for your workout, and if you need to reschedule you can do so through the Member App.
I would like to get a membership, what do I have to do?
That's great! You can sign up using either our website or Member App.
I am really out of shape, can I still participate?
Of course you can! Mom in Balance provides programmes for all levels of fitness. The trainer will look to facilitate the right amount of differentiation in the workout to make sure that every member can get the most out of their workout.
Where can I find the terms and conditions and privacy policy of Mom in Balance?
Both the terms and conditions and the privacy policy can be found at the bottom of all pages on our website. Alternatively, you can find a link to both in your subscription conformation email
Can I start my membership at any time?
Yes, you can start at any moment of the month. In the first month you will pay pro rata.
Pregnant Workout
I would like to participate in the pregnant workout, but can only do so for a couple of weeks because I am close to my due dat. Can I still subscribe?
Yes, you can! There is never a bad moment to be working on your health, and it helps during childbirth! you can choose to sign up for either a 1, 12 or 18 month subscription. Your membership will be temporarely put on hold starting on your due date until 6 weeks after giving birth. after this period your membership will automatically switch to Back in Shape.
I have a membership with minimum duration of one month. Does this membership automatically end on my due date?
No. Your membership will automatically switch to a Back in Shape membership, with a 6 week maternity period in between. However, if you choose to terminate your membership you can do so by sending us an email. Keep in mind that we have a 1 month cancellation period.
I'm pregnant, when can I start with the workouts?
From the moment that you find out that you are expecting we would like to welcome you to join the Pregnant Workout. Most of our members start around the 12 to 16 week mark. Are you further along? No problem! you are still most welcome to join our sessions, all the way to your due date.
I'm pregnant with twins or triplets, can I train responsibly with Mom in Balance?
You can definitely come train with us. If necessary the trainer can adapt the exercises to suit your needs. And just let us know if it gets a bit too hard.
I have pelvic complaints or pelvic instability, can I still participate in the workouts?
In most cases it is possible and even advised to work out in order to strengthen the pelvic muscles. However, if you have any complaints we would like to advise you to inform with a registered pelvic physiotherapist in order to gain knowledge on the cause and what to do/not to do. At Mom in Balance we work closely with pelvic physiotherapists. Let us know of any complaints either while signing up or when talking to a trainer so that the trainer can take this in account during the workout.
Back in Shape
I train with Back in Shape. When can I switch to Mpower?

We advise our members to start with Mpower a minimum of 5 months after giving birth. So when are you ready? Follow this checklist: 1. Your diastase is adequately closed. 2. You have stopped experiencing complaints to the pelvic area: no more loss of urine and pelvic pains. in doubt? Contact a pelvic physiotherapist in order to receive quality advice. 3. You are able to run for a period of 10 minutes without experiencing complaints. 4. 5 months after giving birth. Ready to switch? talk to your trainer and mail us for a Mpower trial class.

I've just given birth, when can I start the workouts?
You can start with our Back in Shape programme six weeks after giving birth. if you had a complicated delivery consult with your gynecologist/midwife regarding a suitable starting date.
I've given birth via C-section, when can I start Back in Shape?
Even after giving birth via C-section you can start six weeks after giving birth. But, during your follow-up check make sure to inform with your gynecologist/midwife to see if you are ready.
I did not cancel my Pregnant membership. What will happen after my due date?
On your expected due date we will put your membership on hold for a period of 6 weeks. after which your Back in Shape membership will automatically start.
I have a continuous membership and gave birth earlier or later than my due date. What should I do?
If it turns out that your due date does not match your actual delivery date you can inform us via email. We will then adjust your the starting date of your Back in Shape membership. 6 weeks after informing us of your delivery date the Back in Shape membership will start. You will be informed of this through email.
I have a continuous membership and want to postpone the start of Back in Shape. Is this possible?
Certainly, just send us an email containing your preferred starting date. Make sure to do this at most 2 days before the preferred starting date, giving us enough time to make preparations.
Mpower
I train with Back in Shape. When can I switch to Mpower?
We advise our members to start with Mpower a minimum of 5 months after giving birth. So when are you ready? Follow this checklist: 1. Your diastase is adequately closed. 2. You have stopped experiencing complaints to the pelvic area: no more loss of urine and pelvic pains. in doubt? Contact a pelvic physiotherapist in order to recieve quality advice. 3. You are able to run for a period of 10 minutes without experiencing complaints. 4. 5 months after giving birth. Ready to switch? talk to your trainer and mail us for a Mpower trial class.
What is Mpower?
Mpower is an intensive workout that combines challenge, competition and fun in order to give both body and mind a boost. The workout is suited for all women who are both willing to be challenged and always strife to be the best they can be. We advise our members to start with Mpower a minimum of 5 months after giving birth.
Is Mpower for every fitness level?
Mpower is a workout that is suitable for all fitness levels, even if you are not (yet) fully fit. You will be advised by our professional trainers regarding which exercises are doable, and which are best for later.
I haven't done sports for a while. Can I join the Mpower workout?
It is easily possible to start the Mpower workout at your own pace. We will motivate you to follow the Mpower workout on a weekly basis so that you will be feeling fit in no-time.
I have a level of good physical fitness. Are Mpower workouts challenging enough for me?
They sure are! The Mpower workouts are designed in a way that will allow you to challenge yourself at your own fitness level. At the same time different training locations are working towards an end goal which primarily consists of joining a running event.
What does Mpower have to offer besides the workout?
More often than not one component is at the center of a Mpower workout, for example core or buttocks & legs. All Mpower members have acces to the homeroutine video's in which allow you to get a home workout in! We keep track of your personal records and challenge you to give just that little bit extra in your workout. apart from that we also provide extra Mpower clinics, and you can find special Body & Mind challenges which include tips and tricks regarding nutrition and relaxation.
Membership
Do you offer a flexcard?
No, we do not offer a flexcard in the Netherlands.
What types of memberships are there?
When signing up you choose between a flexible membership, a 12-month membership or an 18-month membership. Within these memberships, you can easily switch between the Pregnant, Back in Shape and Mpower workouts.
What are the costs of the memberships?
The costs of your preferred workout can be found under the COSTS tab on our website. When you choose your location a list with prices will pop up.
Is there a minimal period for a membership?
The minimum duration of membership is one month. In order to acquire this membership, one must choose the flexible membership option. Important: Your one-month membership will be automatically switched to an unlimited time period membership after one month. It will not stop automatically.
What happens with my membership after 12 or 18 months?
Once the duration of the membership has expired, the membership will be tacitly renewed for an indefinite period, unless you terminated the membership.
I'm going on holiday, can I make up the missed lessons later on?
Yes, you can make up the lessons you miss during your Holidays. You can use the Member App to register to reschedule your workouts.
How do i pay membership fees?
Payment is via direct debit, and will be collected at the end of each month.
I previously had a different membership, but i cant seem to find it. how is this possible?
As per the first of December 2019 we have switched to new subscription methods. First choose the minimum membership duration and select the workout that you wish to start with: Pregnant Workout, Back in Shape or Mpower.
Workout
If my workout is cancelled, how long in advance will this news be released?

If we are forced to cancel your workout, we will let you know as soon as possible. We do everything we can to keep your workout going, so we may let you know a few hours in advance by email.

What type of clothing should I wear during the workout?
Comfortably fitting athletic wear and shoes. In the colder months we recommend layers, a hat and gloves. This will help keep you warm and provide you with the opportunity to remove layers if you get too warm.
Did you know that we have our own (Maternity) Active Wear collection? As a member you get a nice discount! Check our webshop.
I missed a workout, can I make it up?
As long as you have an active subscription, you can make up a missed lesson. Make sure to sign out of a workout when you miss it, that way you will receive credit, which you can use to work out on another day. Try to catch up with a missed lesson as quickly as possible so you can keep up with your workout routine! Missed lessons cannot be made up after the expiration of your subscription. You can sign in and out of workouts via the Member App, which can be downloaded from the App Store or Google Playstore.
Where can I put my stuff during the workout?
Take as little as possible to the workout. The trainers have a backpack to store your keys.
I can't make it to my workout every week, can I attend a Mom in Balance training on a different day?
We strive to have stable groups each week because we find this is best for participants. If you are unable to attend class on your assigned day you can easily reschedule a single lesson with the Mom in Balance APP. Do you want to change your fixed workout? Then you can send us an email. We are happy to arrange this for you!
How long does a workout last?
Workouts last an hour. At the starting time, the group will head into the park/forest, after that it might be difficult to find the group. So make sure to be on time!
Are the workouts always outside, even in winter?
Yes! It is especially refreshing to exercise outdoors during the cold winter months when you are often cooped up indoors.
I have a 1x per week membership, what happens to my credit when my workout is cancelled?

If you have a 1x per week membership, you will automatically receive a credit if we are forced to cancel your workout. Up to one hour before the workout, you can unsubscribe from the cancelled workout via the Member App and receive a credit. If this does not work, you can send an email to info@mominbalance.nl with a date on which we plan a catch-up workout for you.

I would like to train on flexible days, is that possible?
Although we strive to have fixed groups in order to provide the optimal workout, it is very possible to train in a flexible manner. We will give you a regular day for your workout, and if you need to reschedule you can do so through the Member App.
What do I need to bring to a workout?
We recommend bringing a bottle of water, and of course, a good attitude!
Do the workouts take place even when it rains or is really cold?
The outdoor workouts take place throughout the entire winter! It is especially invigorating to exercise outdoors during the cold winter months, when you are often cooped up indoors. Only in the case of very bad weather will the workout be cancelled. If you have push notification enabled the app will let you know. Otherwise this will be communicated to you by email at least one hour prior to the start of the workout. By inclement weather always check your email prior to departing for the workout. If your workout is cancelled, you may make it up on another day.
Are there workouts on national holidays?
In principle, the workouts take place year-round, with the exception of national holidays. There will be no refund or fee reduction given for these days but the workouts can be made up at any time. In some locations, however, the workouts do take place on national holidays, please check this at your training location.
If my workout does will be cancelled, how will I be notified?

If we are forced to cancel your workout, we will always let you know by email. In addition, the workout is cancelled, and you can see this in the Member App.

I did not train this month, but money has been transferred anyways. How is this possible?
Payments take place each month, even if you were not present at the workout. If you happened to miss training you can always reschedule for another time.
Member App
why am I unable to open push notifications?
Have you received a push notification? It signals that you have received an email from us. There you will find the full message.
What are credits?
If you ever find yourself needing to cancel while being in a 1x a week membership you will receive a credit with which you can plan another lesson free of charge. You can save up to a maximum of 4 credits. Credits do not have an expiration date and can only be used with an active membership.
How can I change a booked workout?
When you can't come to a workout, you can sign out for this workout through the app. You can do this up to one hour before the start of the workout. If you have a membership for 1x per week, you will receive a credit. This credit can then be used to make up for this workout at a different time. You can save a maximum of 4 credits. You can use a credit within your subscription and doesn't expire.
Where can I find my credits?
If you have a 1x a week membership you can find your credits in the Member App under the profile tab. You can have up to a maximum of 4 credits stored. If you have an unlimited membership, you will not receive credits due to the fact that you are free to train whenever you want.
What is the Mom in Balance app?
The Mom in Balance app is a tool with which you can manage your workouts. You can plan your catch-up workouts, watch videos for your home routine and get inspired with tasty recipes or relaxation exercises.
I can't log in, what should I do?
You can find all information regarding the Member App in your confirmation email. If you find the information given in this email insufficient you can always send us and email. Another cause for the issue could arise when you have just switched locations, this happens because the app has to be configured to a new location. In order to fix this just log out of the app (through menu-settings) and re-enter your log in credentials.
Should I turn on push notifications?
We advise you to enable the push notifications of the app. Important information such as cancelling or one-off changes to your workouts are shared via email, of which you're notified through a push notification.
Modify membership
I am currently expecting and doing Mpower. How long can I continue doing Mpower?
We advise to switch to the Pregnant workout at a maximum of 16 weeks pregnant. Mpower is not suited for the pregnant body. Tell your Mpower trainer of your pregnancy as soon as you are aware.
How do I change my personal data?
You can request changes to your personal data by email.
Can i reschedule my trial?
Certainly. Be sure to send a reply on your trial confirmation email letting us know when you could make it instead.
I have a continuous membership and want to postpone the start of Back in Shape. Is this possible?
Certainly, just send us an email containing your preferred starting date. Make sure to do this at most 2 days before the preferred starting date, giving us enough time to make preparations.
How do I change the workout series?
In your Member App you can change a single booking. Please send us an email if you would like to change the whole series.
I would like to switch to a different subscription method (month-, 12- or 18-months), how do i proceed?
Send us an email and we will let you know if it is possible to change your subscription.
I would like to transfer my membership or credits to someone else, is this possible?
The membership (and including credits) are entirely personal and not transferable.
I would like to change my membership selection (Pregnant, Back in Shape, Mpower), what do i do?
When you are ready to make the switch, send us an email and we will make the arrangements
Can I put my membership on hold?
We can temporarily put your membership on hold. See article 8.1 from our terms and conditions for more information.
I would like to convert my membership to unlimited or back to 1x per week. How do I do that?
You can request this per email. The transfer will go in effect from the first of the month. don't forget to inform us of which workout you want to keep doing or which one you would like to add on.
I have an injury/complication, what should I do?
We can temporarily put your membership on hold. See article 8.1 from our terms and conditions for more information.
I have a continuous membership and gave birth earlier or later than my due date. What should I do?
If it turns out that your due date does not match your actual delivery date you can inform us via email. We will adjust the starting date of your Back in Shape membership. 6 weeks after informing us of your delivery date the Back in Shape membership will start. You will be informed of this through email.
I am pregnant and due to complications I am unable to train. Can I put my mebership on hold?
We can temporarily put your membership on hold. See article 8.1 from our terms and conditions for more information.
Cancel membership
I have a 12/18 month membership, and I would like to end the membership prematurely, is this possible?
Information regarding this issue can be found in the terms and conditions of Mom in Balance. The answer to your question can be found in article 7.6.
I have a 12/18 month membership and I am moving soon. Can I prematurely terminate my membership?
Information regarding this issue can be found in the terms and conditions of Mom in Balance. The answer to your question can be found in article 7.7.
I have a 12/18 month membership and I am going on vacation. Can I put my membership on hold?
It is not possible to freeze your membership due to vacation. However, by using the Mom in Balance Member App, it is possible to relocate workouts within the duration of the membership.
I have ended my membership and yet money has been deducted from my account. How is that possible?
We always collect the subscription fee for the month prior. You can find the period that the money has been collected for on the invoice.
How do I end my membership?
What a shame! You can end your membership by sending us an email. We would also like to receive a reason for cancellation. After that, we will send you a confirmation email. You can end your membership when the minimal duration of your membership has passed and has a 1 month cancellation period.
What happens to my credit balance after termination of my membership?
You are free to use credits until your cancellation date. Any credits that might have been left unused will still be in your account if you choose to renew your membership.
I currently own a monthly membership and would like to terminate it, is this possible?
You are always free to end your monthly membership, always remember the 1 month cancellation period. Would you like to immediately stop then we can put your membership on hold. This is only possible in special circumstances like illness, injury or pregnancy-related complications. For further information check the Mom in Balance terms and conditions.
What happens to my credit balance after termination of my membership?
You are free to use credits until your cancellation date. Any credits that might have been left unused will still be in your account if you choose to renew your membership.
Coronavirus measures
When can we do outdoor workouts again?

From Monday 11 May we can sport outdoor again!

The outdoor workouts are resumed, click here or check the Member app for the current schedule. As of May 11, the memberships that were frozen will be reactivated. New members can sign up again. As a transition phase, we will continue to provide live stream workouts on Monday and Wednesday evenings and Saturday mornings. The 100+ workouts in the Member App remain available to all members so that you can continue training online in addition to your outdoor workout.

What measures do you take during the workout?

During the workouts, we adhere to the measures from the RIVM, read them here!