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TERMS AND CONDITIONS

TERMS AND CONDITIONS

SUBSCRIPTION

- The initial period for a Pregnant, Back in Shape and MPower subscription is 3 months. After the initial period of 3 months, the subscription can be terminated on a monthly basis. With a Pregnant and Back in Shape membership participants receive a Mom in Balance package (Band, Book and Bag). With the MPower membership participants receive a Mom in Balance drinking bottle.

- Registration takes place by fully completing the registration form on the website and sending it in. The membership starts on the date of commencement as stated on the registration form.

- By registering the participant declares to accept the Terms and Conditions of Mom in Balance.

- Participants can always change their subscription from training once a week to training unlimited. Changing from unlimited to once a week can be arranged up to one month in advance, as per the 1st of the month. Please send an email to tokyo@mominbalance.com.

- Participants can temporarily or definitely stop their subscription if they are unable to train due to injuries or illness. This should be reported immediately via email to tokyo@mominbalance.com. The subscription is paused from the day of notification.

- A MPower subscription can be converted into a Pregnant subscription. Please notify us one month in advance by sending an email to tokyo@mominbalance.com.

MEMBERSHIP, TERM AND PAYMENT CONDITIONS

- Payments due must be fulfilled upfront, by means of cash or bank transfer. Payment is done monthly. If preferred, Mom in Balance Tokyo offers the possibility to pay upfront for a longer period. Please indicate the desired period (e.g. 3, 6, 9 or 12 months) in the subscription form.

- For credit card payments you authorise Mom in Balance to charge you automatically for your trial, monthly subscription or Flex Card until you cancel your subscription. 

- Mom in Balance is entitled to end the subscription in case of (remaining) unpaid fees. Outstanding payments are still required.

- Mom in Balance reserves the right to change the subscription fees. Participants will be notified at least 3 months before a price change. The price change will not apply to the current duration of the contract.

- The subscription is personal and non-transferable. 

WORKOUTS

- Mom in Balance reserves the right to change training hours, location, programs, etc.

- The workouts will always take place regardless of the weather. Only under extreme weather conditions (e.g. typhoon / thunder storms) or due to illness of the trainer, will the workout be cancelled. In case of (heavy) rain, the trainer might relocate the workout to the back-up location. Relocation will be communicated (by email) no later than one hour before the start of the workout.

- Cancellation of the workout will be communicated (by email) no later than one hour before the start of the workout. In case Mom in Balance cancels a workout for the above mentioned reasons, participants will always get a possibility to catch up at a different time in the same week.

- Workouts take place throughout the whole year. Except for national holidays, without fee reduction or refund.

- Mom in Balance will not refund missed workouts. Participants can catch up the missed workouts on other days within a period of 3 months.

- The right to catch up missed workouts expires after ending the subscription. 

- Participants cannot temporarily stop the subscription for holiday reasons.

- Participants are required to follow trainers’ instructions carefully. Participants should listen to their own body and discuss any concerns regarding particular exercises with the trainer. Participation is at own risk and participants are required to inform the trainer of any injuries.

- Mom in Balance Tokyo or its trainers are not liable for any injuries, illness or death of participants. Neither for any lost or stolen items.

- All participants are required to sign the Mom in Balance waiver & release form prior to the first workout. 

- All members are kindly asked to use the Mom in Balance App. Participants are automatically signed up for their regular workout(s). If a participant cannot join a workout, she can sign out via the app. This will generate a credit to make up for the missed workout within 3 months. Signing out of a workout has to be done no later than one hour before the workout starts. 

FLEX CARD

- Mom in Balance Tokyo offers a Flexcard. The Flexcard 10 gives a participant 10 workouts and is valid until 6 months after purchase. The Flexcard 5 gives a participant 5 workouts and is valid until 6 months after purchase. Any workouts left on the card after 6 months will be lost. 

- A Flexcard 10 for Pregnant, Back in Shape and MPower comes with a Mom in Balance bottle.

- It is essential that a participant with a Flexcard uses the Mom in Balance app. A participant is registered for a regular workout. If the participant cannot join the regular workout or wants to join a workout at a different day, the participant is kindly asked to sign out of the regular workout no later than two hours prior to the workout and to sign up for the other workout via the app. If a participant signs out less than one hour prior to the workout, a Flex Ticket usage will be noted down in the admin system. 

END OF SUBSCRIPTION

- The Pregnant subscription ceases after 3 months, with immediate effect, by sending a notice by means of an email to tokyo@mominbalance.com. Without a termination notice of the Pregnant subscription, the subscription will be extended automatically monthly until the due date. If the delivery has taken place before the due date, then the subscription will be ended on the date of delivery. Please send an email to tokyo@mominbalance.com if this occurs. 

- The Back in Shape subscription ceases after 3 months, with immediate effect, by sending a notice by means of an email to tokyo@mominbalance.com. Without a termination notice of the Back in Shape subscription, the subscription will be automatically converted into the MPower subscription.

- The MPower subscription ceases after 1 month, with immediate effect, by sending a notice by means of an email to tokyo@mominbalance.com. Without a termination notice of the Mom in Balance subscription, the subscription will be automatically extended by one month, each month.