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TERMS AND CONDITIONS

TERMS AND CONDITIONS

SUBSCRIPTION & MEMBERSHIP

- The initial period for a Pregnant, Back in Shape and MPower subscription is 3 months. After the initial period of 3 months, the subscription can be terminated with a one month notice. With a Pregnant and Back in Shape membership participants receive a Mom in Balance package (Band, Book and Bag). With the MPower membership participants receive a Mom in Balance drinking bottle.

- Registration takes place by fully completing the registration form on the website www.mominbalance.com/japan/en and sending it in. The membership starts on the date of commencement as stated on the registration form.

- By registering the participant declares to accept the Terms and Conditions of Mom in Balance Tokyo.

- Participants can always change their subscription from training once a week to training unlimited. Changing from unlimited to once a week can be arranged with a one month notice. Please send an email to tokyo@mominbalance.com.

- Participants can temporarily or definitely stop their subscription if they are unable to train due to injuries, illness or compelling reasons. This should be reported immediately via email to tokyo@mominbalance.com. In an agreed situation, the subscription is paused from the day of notification.

- It is not possible to stop your membership temporarily during your vacation but you can make up the missed classes within the period that your membership is active. Except for a longer leave during the summer period, at least 4 weeks or longer. Please send us an email with your departure and return date minimum one month before your departure. 

- A MPower or Back in Shape subscription can be converted into a Pregnant subscription. Please notify us in advance by sending an email to tokyo@mominbalance.com.

- A Pregnant membership will come to a stop with your due date. If you are unable to participate in the workouts due to an early delivery or complications, please notify us by sending an email to tokyo@mominbalance.com and we will put your membership on hold or stop it. The lessons that are outstanding at the date of the delivery will stay valid, when starting to workout with us again either within the Pregnant workout or the Back in Shape workout. In case you decide not to resume the workouts, the remaining lessons will be terminated.

- With a membership you can build up up to 4 credits due to missed workouts and make up for them within the validity of your membership. The right to catch up missed workouts expires after ending your membership. Mom in Balance Tokyo will not refund missed workouts.

- The membership is personal and non-transferable.

 

TERM AND PAYMENT CONDITIONS

- Payments due must be fulfilled upfront, by means of cash, bank transfer or credit card. Payment is done monthly. If preferred, Mom in Balance Tokyo offers the possibility to pay upfront for a longer period. Please indicate the desired period (e.g. 3, 6, 9 or 12 months) in the subscription form.

- For credit card payments you authorise Mom in Balance Tokyo to charge you automatically for your trial, monthly subscription or Flex Card until you cancel your subscription. 

- Mom in Balance Tokyo is entitled to end the subscription in case of (remaining) unpaid fees. Outstanding payments are still required.

- Mom in Balance Tokyo reserves the right to change the subscription fees. Participants will be notified at least two weeks before the change.

- Mom in Balance offers trial for participants to try the workout, on a one trial per person basis.

 

WORKOUTS

- Mom in Balance reserves the right to change training hours, locations, programs, etc.

- The workouts will always take place regardless of the weather. Only under extreme weather conditions (e.g. typhoon / thunder storms) or due to illness of the trainer, will the workout be cancelled. In case of (heavy) rain, the trainer might relocate the workout to the back-up location. Relocation will be communicated (by email) no later than one hour before the start of the workout.

- The workouts will be cancelled if less than two participants are registered for a workout.

- Cancellation of the workout will be communicated (by email) no later than one hour before the start of the workout. In case Mom in Balance cancels a workout for the above mentioned reasons, participants will always get a possibility to catch up at a different time and location of their choice.

- Workouts take place throughout the whole year. Except for national holidays, without fee reduction or refund. The workouts can be made up any time during your membership. 

- Participants are required to follow trainers’ instructions carefully. Participants should listen to their own body and discuss any concerns regarding particular exercises with the trainer. Participation is at own risk and participants are required to inform the trainer about any injuries or complaints.

- Mom in Balance Tokyo or its trainers are not liable for any injuries, illness or death of participants. Neither for any lost or stolen items.

- All participants are required to sign the Mom in Balance Tokyo waiver & release form prior to the first workout. 

- We offer a babysitter service provided by CareFinder babysitters at a contribution of 800¥ per child. The babysitter can be booked through our app or via tokyo@mominbalance.com at the latest 24 hours before the workout. If you need to cancel the babysitter, please do so at the latest 2 hours prior to the workout via email. Later than that we will have to charge you the fee of 800¥ regardless. The usage of our babysitter service it at own risk. Mom in Balance Tokyo or the babysitters are not liable for any injuries, illness or death of children. Neither for lost or stolen items. 

- All members are kindly asked to use the Mom in Balance App. Participants are automatically signed up for their regular workout(s). If a participant cannot join a workout, she can sign out via the app. This will generate a credit to make up for the missed workout during the period of your membership. Signing out of a workout has to be done no later than one hour before the workout starts. 

FLEX CARDS

- Mom in Balance Tokyo offers Flexcards. The Flexcard10 gives a participant 10 workouts and is valid until 6 months after purchase. The Flexcard5 gives a participant 5 workouts and is valid until 6 months after purchase. Any workouts left on the card after 6 months will be lost. If you are unable to complete your Flexcard within 6 months due to injuries or other physical complaints that prevent you from working out the validity of the Flexcard can be prolonged once for a maximum of 6 months depending on workouts left and duration of the absence.

- A Flexcard10 for Pregnant, Back in Shape and MPower comes with a Mom in Balance drinking bottle.

- It is essential that a participant with a Flexcard uses the Mom in Balance app. A participant is registered for a regular workout. If the participant cannot join the regular workout or wants to join a workout on a different day, the participant is kindly asked to sign out of the regular workout no later than one hour prior to the workout and to sign up for the other workout via the app. If a participant signs out less than one hour prior to the workout, a Flex ticket usage will be noted down in the admin system. 

END OF SUBSCRIPTION

- After the initial 3 months, the Pregnant subscription can be cancelled by sending an email to tokyo@mominbalance.com. Without a termination notice, the Pregnant subscription will be extended automatically monthly until the due date. If the delivery takes place before the due date, then the subscription will end on the date of delivery. Please send an email to tokyo@mominbalance.com if this occurs. 

- After the initial 3 months, the Back in Shape subscription can be cancelled by sending an email to tokyo@mominbalance.com, no later than 1 calendar month before the subscription period expires. Without a termination notice, the Back in Shape subscription will be extended automatically monthly until further notice by the member. The Back in Shape subscription can be converted into a MPower subscription once the member is ready to join. 

- After the initial 3 months, the MPower subscription can be cancelled by sending an email to tokyo@mominbalance.com, no later than 1 calendar month before the subscription period expires. Without a termination notice, the MPower subscription will be extended automatically monthly until further notice by the member.